Coles Liquor and Brown-Forman have taken out trophies at the 2018 Australian HR Institute Awards (AHRI).
Coles won the Sir Ken Robinson Innovation & Creativity Award for its Serve Up initiative, while Brown-Forman took out the Michael Kirby LGBTIQ Inclusion Award.
The AHRI Awards is Australia’s most prestigious HR awards program, with individual and organisation HR and business excellence recognised and celebrated. Awards include inclusion and diversity, innovation and creativity, disability employment, gender equity, HR technology and more.
The 26 awards are independently assessed by an advisory panel of global leaders from HR and business.
Patrons on the AHRI Awards advisory panel include Professor Dave Ulrich, Fons Trompenaars, Lynda Gratton, Michael Kirby AC CMG and Dame Quentin Bryce AD CVO. They set thorough and rigorous award criteria, and ensure an independent and transparent process. The advisory panel reviews all finalist applications and selects the winner for each award.
Regarding Coles Liquor's entry, AHRI noted: "Liquor retail demands detailed product knowledge and attentive customer service with team members going beyond transactions and stacking shelves, so Coles Liquor set out to develop service and product experts through an engaging, tongue-in-cheek learning platform.
"Since launching in October 2016, Serve Up has been welcomed with over 40,000 modules completed, SMS functionality revolutionising the way the head office communicates with store teams and a significant improvement in customer satisfaction, with more customers shopping with Coles Liquor more often."
Coles Liquor noted: "Huge congratulations to Meneka Ratnasothy - Community & Engagement Manager [pictured above] and everyone else who has had a hand in bringing Serve Up to life!"
Meanwhile, regarding Brown-Forman Australia, AHRI noted: "Brown-Forman has long been committed to LGBTIQ inclusion, yet saw an opportunity to broaden the reach of its efforts and be recognised as one of the best places to work for LGBTIQ inclusion.
"The Brown-Forman Employee Resource Group Pride has been re-strategised in the past 18 months to more effectively promote LGBTIQ awareness, provide education and foster an inclusive workplace culture, but also engage its external stakeholders and the wider community."
Shelly Silberman, Senior Category Manager at Brown-Forman, celebrated the Australia leadership team saying: "They all come, support, guide, show up, engage, and celebrate diversity."
Brown-Forman added: "We are very proud to receive the Michael Kirby LGBT+ Inclusion Award at the AHRI Awards. This award recognizes excellence in sustainable LGBT+ initiatives and programs in the workplace. The award is named for Michael Kirby, an openly gay former justice of the High Court of Australia. He is an advocate for gay rights and is recognised as one of the most influential gay men in Australia."